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FAQ
The noise level has clearly increased.
1. Check if the side brushes are loose.
2. The dustbin is full or the high-performance filter was washed with water. Empty the dustbin and replace the high-performance filter.
3. Noise level increases when the robot is in MAX mode.
The side wheels slip or are not rotating while the robot is cleaning.
1. There is liquid on the floor. The slip is caused by reduced friction between the side wheels and the floor.
2. The mop cloth holder has loosened during cleaning and causes too much friction with the floor. Remove the mop cloth holder.
The side brushes are not working or rotating very slowly.
1. The robot’s battery is low and has entered into search mode for the charging base. The robot's side brushes and wheels will move slower in this mode.
2. Side brushes are jammed by debris. Remove and clean them.
Can I charge the robot with the water tank in it?
Water tank must be removed before charging. This may cause damages to the robot and the charging base.
The robot moves backwards and circles around and stops. The a red alert light appears and two Quick beeps follow.
1. Check if the bumper is out all the way. Loosen the screws along the front bumper and tap to restore it to the original position. If nesessary, remove the front bumper, clean and reinstall (make sure not to make screws too tight).
2. Clean the cliff sensors if they are dusty or covered by debris. If problem persists, contact our customer care.
Why does the robot spit out dust while it’s working?
1. Check if the dustbin is full. Empty and clean the dustbin regularly.
2. Always lift up the robot from the slanted end of the bumper.
The robot makes pulsing noise while it’s mopping.
That is the noise from the air pump. Please push down the water tank to align the valve on the water tank to the air pump.
The robot suddenly moved backwards.
1. Check whether the bumper rebounds normally. If it cannot be rebounded normally, please contact customer service for assistance;
2. Check whether the ground penetrating sensor is clean, wipe it with a paper towel and then run the machine to confirm;
If there is no abnormality after checking the above, the internal parts of the robot may be damaged. Please contact our customer service.