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FAQ
The noise level has clearly increased.
1. Check if the side brushes are loose.
2. The dustbin is full or the high-performance filter was washed with water. Empty the dustbin and replace the high-performance filter.
3. Noise level increases when the robot is in MAX mode.
The robot isn’t mopping the floor properly.
The robot is not mopping the floor properly.
The mop may have been improperly installed. It is necessary to check whether the mop has obvious wrinkles and whether the mop is properly installe
The robot isn’t connected to the charging dock for recharge.
1.Clean the charging pins on the robot and the charging dock if they are dirty. Try to recharge the robot again.
2.Press the Home button on the remote to let the robot dock itself instead of placing the robot on the dock yourself.
The robot is circling around a small area.
The side wheels may be jammed by debris. If cleaning the wheels doesn’t help, contact our customer service representatives. Please pay attention to the number of beeps in the error message when the robot shuts down.
The side wheels slip or are not rotating while the robot is cleaning.
1. There is liquid on the floor. The slip is caused by reduced friction between the side wheels and the floor.
2. The mop cloth holder has loosened during cleaning and causes too much friction with the floor. Remove the mop cloth holder.
The robot has missed or repeated cleaning some areas.
1. The robot will automatically clean the areas that it has missed. Do not move it or block its cleaning route.
2. Because every home setting is different, spatial analysis discrepancy may happen. If the robot hasn’t covered some areas, put it in another spot manually and restart the cleaning cycle.
3. Before using the robot, clear excessive objects on the floor that may block its cleaning path (e.g. cables, slippers, upright fan). The robot cannot clean narrow spaces which are smaller than itself. Rearrange the furniture and settings for better cleaning results.
The side brushes are not working or rotating very slowly.
1. The robot’s battery is low and has entered into search mode for the charging base. The robot's side brushes and wheels will move slower in this mode.
2. Side brushes are jammed by debris. Remove and clean them.
Can I charge the robot with the water tank in it?
Water tank must be removed before charging. This may cause damages to the robot and the charging base.
The robot moves backwards and circles around and stops. The a red alert light appears and two Quick beeps follow.
1. Check if the bumper is out all the way. Loosen the screws along the front bumper and tap to restore it to the original position. If nesessary, remove the front bumper, clean and reinstall (make sure not to make screws too tight).
2. Clean the cliff sensors if they are dusty or covered by debris. If problem persists, contact our customer care.
Why does the robot spit out dust while it’s working?
1. Check if the dustbin is full. Empty and clean the dustbin regularly.
2. Always lift up the robot from the slanted end of the bumper.
The robot makes pulsing noise while it’s mopping.
That is the noise from the air pump. Please push down the water tank to align the valve on the water tank to the air pump.
The robot suddenly moved backwards.
1. Check whether the bumper rebounds normally. If it cannot be rebounded normally, please contact customer service for assistance;
2. Check whether the ground penetrating sensor is clean, wipe it with a paper towel and then run the machine to confirm;
If there is no abnormality after checking the above, the internal parts of the robot may be damaged. Please contact our customer service.
The schedule timing does not leave for cleaning.
Make sure that the clock time and the schedule time are all setting successfully. Don't turn the power switch off when the schedule time was sited, otherwise the schedule time will lost.
Working with loudly noise.
1. Please check the main brush and side brush for entangled foreign matter, if so, please take out the brush and clean it
2. Please clean the filter of the dust box,(please note that the high-efficiency filter cannot be washed with water)
3. When the main brush and side brush are not installed, directly run the machine to see if there is any abnormal sound. If not, it may be the sound made by the main brush or side brush when it is working, which is normal
4. If the sound is too harsh, or the working sound of the machine is greater than 70 decibels, please record the video and send it to the technical support mailbox
The robot cannot avoid obstacles and will directly hit it.
Due to the infrared sensor in bumper,the robot will gently hit the really dark furniture but will not cause any damage.
The robot has missed or repeated cleaning some areas.
1. The robot will automatically clean the areas that it has missed. Do not move it or block its cleaning route.
2. Because every home setting is different, spatial analysis discrepancy may happen. If the robot hasn’t covered some areas, put it in another spot manually and restart the cleaning cycle.
​​​​​​​3. Before using the robot, clear excessive objects on the floor that may block its cleaning path (e.g. cables, slippers, upright fan). The robot cannot clean narrow spaces which are smaller than itself. Rearrange the furniture and settings for better cleaning results.
The side brushes are not working or rotating very slowly.
1. The robot’s battery is low and has entered into search mode for the charging base. The robot's side brushes and wheels will move slower in this mode.
2. Side brushes are jammed by debris. Remove and clean them.
Can not find the charging station?
The charging station is placed against the wall, each side is 0.5 meters, and there is no obstacle in the front 1.5 meters. Away from signal interference, such as router TVs,mirrors, windows, etc.