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FAQ
Can the accessories be replaced?
Yes, they can be replaced with original accessories.
Can this product absorb water?
No, this product cannot be used to pick up liquids.
Can this product clean flammable items?
No, it cannot pick up flammable or explosive substances such as gasoline, or clean materials that are on fire.
Does this product need to be charged before first use?
Yes, the product is partially charged before delivery. Please charge fully before first use.
How long does it take to fully charge this product?
A full charge typically takes 4-5 hours.
How does the charging indicator light show on this product?
The battery indicator light flashes green during charging and stops flashing when fully charged.
What speed modes does this product have?
Eco Mode, Standard Mode, and Turbo Mode.
How to replace the dust bag of this product?
1. Open the self-emptying station cover; 2. Remove the used dust bag; 3. Insert a new dust bag; 4. Close the cover. Press down and push into lock when installing.
How to clean the filter of this product?
1. Hold the dust cup and rotate to unlock; 2. Rotate and remove the filter; 3. Use a cleaning brush to remove dust; 4. Ensure completely dry before reinstalling.
How to clean the motorized brush of this product?
1. Press the lock/unlock button to open the side cover; 2. Remove the roller brush; 3. Clean debris using the 2-in-1 cleaning tool.
Can the filter of this product be washed with water?
No, the high-performance filter cannot be washed as it may degrade after washing.
How to clean the metal strainer of this product?
The metal strainer can be cleaned with cold water. However, it must be air-dried or dried with a hair dryer before it can be reinstalled and used again.
What to do if this product cannot start?
Check: 1. If battery is fully charged; 2. If roller brush is blocked; 3. If dust cup is full. Charge, clean, or empty accordingly.
What to do if the suction of this product weakens?
Possible causes: dust cup full, filter improperly installed, roller tangled, low battery, or air duct blocked. Check and clean corresponding parts.
What to do if this product makes strange sounds?
Possible causes: air duct blocked or dust cup full. Check and clean the air duct, empty the dust cup.
What to do if this product cannot be charged?
Check: 1. If plug is connected properly; 2. If original charger is used. Reconnect the plug or use the original charger.
What to do if the brush roller jam indicator flashes on this product?
When brush roller is blocked, the indicator flashes, floor brush stops rotating, and LED lights turn off. Please clean the brush roller.
What to do if the suction clogging indicator flashes on this product?
When airflow is obstructed, the indicator flashes. Check the suction port, dust cup, and filters.
What to do if the dust bag full indicator lights up on this product?
1. When the dust bag is full, the dust bag full indicator lights up. Please replace the dust bag immediately. 2. Please check if the dust cup suction port is blocked by a plastic bag. If it is blocked, please clean it manually.
How often should the dust bag be replaced?
Depending on usage, the dust bag typically needs replacement every 1–3 months.
