1. Confirm the WiFi password entered during connection is correct. The WiFi username should not contain Chinese characters, and the password should not contain special characters like @ # $ % &, etc. If so, please reset the account and password to English, numbers, or letters only, then try again.
2. Check if the router's internet connection is normal. Try opening a webpage on a phone or computer connected to the same WiFi to see if browsing is smooth.
3. Confirm the distance between the router and the robot is not too far (beyond 5 meters or with walls in between). Try moving the robot within 1-2 meters of the router and reconnect.
4. Try connecting to a mobile phone's WiFi hotspot.
5. Check if the router is connected to too many smart devices, causing network slowdown or unresponsiveness. Try restarting the router.
6. Currently, company EAP802.1x authentication networks, 5G signal networks, or public WiFi networks requiring web authentication (e.g., CMCC, ChinaUnicom) are not supported. Please switch to a different network and try again.
7. If the network is disconnected and the device remains offline for over 1 hour, the WiFi module will disable the network connection function, and the WiFi indicator will blink. Restart the device to restore connection.
8. Check if the phone has restricted APP permissions (like network access, location). Please allow these permissions and try again.
9. Connection failure might also be related to the phone model. Try using a different model phone to connect.
10. Long press the Power + Dock buttons for 5s, then long press the Dock button for 5s again to reset to factory settings.

The ILIFE T60s consumable parts include the Main Brush, Side Brush, Main Brush Cover, HEPA Filter, Mop, and Mop Module. These need to be replaced periodically to ensure the device's normal functionality and cleaning performance.
Part / Maintenance Recommendation
Main Brush: Clean weekly, replace every 6-12 months to maintain cleaning effectiveness.
Filter: Clean weekly, replace the filter element every 3-6 months.
Side Brush: Clean monthly, replace every 3-6 months to maintain cleaning effectiveness.
Mop: Replace every 3 months to maintain cleaning effectiveness.

Please try the following self-check steps:
1. Check if the clean water tank in the station has water.
2. Check if the dirty water tank is full. Empty it and try again.
3. Check if the cleaning tray in the station is full. Remove and clean it, then try again.
4. The clean water tank might not be installed properly. Reinstall it and try again.
5. The dirty water tank might not be installed properly. Reinstall it and try again.

1. Poor WiFi signal. Ensure the host is within a good WiFi coverage area.
2. Abnormal WiFi connection. Reset the WiFi, download the latest APP, and try reconnecting, or try connecting with a different phone.
3. Confirm if the host is powered on. It shows as offline when powered off.

1. Remove the cleaning rack and empty the residual water in the tray, check if the filter opening of the cleaning rack is blocked;
2. Wipe the inside of the cleaning station with a dry cloth to ensure no water residue remains;
3. Check if the cleaning tray is installed correctly.

1. The robot's battery is low and has entered into search mode for the charging base. The robot's side brushes and wheels will move slower in this mode.
2. Side brushes are jammed by debris. Remove and clean them.

After the APP is set successfully, does the machine have a voice response setting successfully? Does the app have set do-not-disturb time? Because the appointment will not work during the do not disturb time

After the robot is fully charged and left idle for an extended period, it's normal for the battery level to drop relatively quickly during the first few minutes of cleaning. After a few minutes, the battery consumption will return to a normal rate.
When using the Strong suction mode for cleaning, the host's battery will be consumed more rapidly.

Please check if the charging contacts on both the cleaning station and the host are dusty. Dust on the contacts can cause repeated docking attempts. Please clean them before use.

1. The machine uses a multi-bump mechanical method to clean the mop pad.
2. To enhance mop cleaning effectiveness, the cleaning brush plate scrapes against the mop during cleaning, which generates sound.
3. During the mop cleaning process, the vacuum water suction may produce a brief breaking sound, which is normal.

There may be too many obstacles near the cleaning station. Please place the cleaning station in an open area, ensuring no obstacles within 0.5 meters on both sides and 1.5 meters in front of the cleaning station.

1. Confirm that the map has been saved successfully (the area page shows partition diagrams and the area function can be used normally)
2. Turn off the power switch, restart the machine, and then rebuild the map.