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X Series:
Handheld Series:
Shinebot W450
FAQs
Note for unable to connect to the app:
1.Please check that the app version matches the region version
(1)Turn the machine over, remove the dust box, and check the MAC ID number on the label
(2)North America corresponds to US version:US Region or ALIGW Region
2.Check if the machine is bound by someone else's mobile app
(1)You can log in to the original account to unbind. (Refer to the instructions for use)
(2)Re-networking can force unbundling
(3)Contact the after-sales service, and provide the serial number and registered email address at the same time
3.The machine is not connected to the network
(1)Check whether the distribution network model you selected in the app is consistent with the actual model.
(2)WIFI password must be entered correctly
(3)Cannot use 5G WIFI signal
(4)Check if the router is blacklisted
(5)It is not recommended to use corporate WIFI or public WIFI
4. The phone can't find the machine's hotspot Robot_XXXXX
(1)Check the hotspot name of the machine Robot_XXXX or adh_XXX
(2)Please confirm that your distribution network operation steps are correct. After booting, you need to wait 30 seconds, and then press and hold the button for more than 5 seconds to configure the network.(It is not recommended to distribute the network in or around the charging base)
(3)Try again after shutdown and restart
The robot has missed or repeated cleaning some areas.
1. The robot will automatically clean the areas that it has missed. Do not move it or block its cleaning route.
2. Because every home setting is different, spatial analysis discrepancy may happen. If the robot hasn’t covered some areas, put it in another spot manually and restart the cleaning cycle.
​​​​​​​3. Before using the robot, clear excessive objects on the floor that may block its cleaning path (e.g. cables, slippers, upright fan). The robot cannot clean narrow spaces which are smaller than itself. Rearrange the furniture and settings for better cleaning results.
Voice alarm 'Please check and install water tank'.
1. The water tank is not installed and installed in right place.
2. Check if the water tank is installed correctly.
(*Hold the water tank forward;)
(*Align the two ends of the main unit on both sides of the water tank;)
(*Press the water tank after aligning, and confirm the installation after hearing the sound ‘Ka’)
The machine cannot be started by pressing the body button or remote control.
1. Need to press and hold the ‘CLEAN ‘key.
(Turn on, press and hold ‘CLEAN’ for 1s)
(Turn off, press and hold ‘CLEAN’ for 3s, Release the button after a sound alert)
2. The machine has no power, charge robot fully.
Why is the roller brush wet only in the middle and dry on both sides?
After the scrubber wipes the ground, the dirty water is sucked into the dirty tank from the middle, so the position of the roller brush near the suction port will be more wet.
Robot does not flow out of water.
1. The water tank is free of water or blocked, add water, check the water outlet.
2. The water tank is not installed and installed in right place.
3.Check the Clean water inlet and Sprinkler nozzle for blockage.
Robot Water tank leaking.
1.  Check the status of the Vent inlet and outlet and perform maintenance cleaning on the two sealing edges.
2.  After removing the filter, press the water tank ejector lever to ensure that the Vent inlet and outlet are opened. Rinse the two ports with water. If any debris is stuck at the two ports, clean it in time to ensure that the water tank main body works normally.
3.  Regularly clean the edge of the water inlet, the water tank cover, the edge of the dirty spout, and the soft cover of the pouring spout to ensure the sealing of the water tank.