Product support

V7s & V7s Pro
  • Why does the robot spin?

    1.Check whether edge wheels are stuck by foreign bodies or not, which cause edge wheels do not rotate.

    2.Slightly tap the bumper to see if it can do bounce back and forth freely. if not, that is machine malfunction

    3.The machine turns around under spot cleaning mode.

    4.Check whether the 3 cliff sensors can work fine, ensure the sensors lighting (when the robot is oncan be seen from phone camera. 

  • The bumper get stuck.

    Slightly tap the bumper to see if it can do bounce back and forth freely. if not, that is machine malfunction

  • Why has the noise level of the robot increased?

    Turn off the power switch, take out of the dust box and clean off debris, with the bottom upwards.

    1.Check whether the side brush mouth is blocked or not.

    2.Check and clean off side brushes.

  • Why is the power running out quickly?

    This could be caused by multiple issues:

    1.Place the vacuum on the charging dock or turn off the power switch when unused.

    2.Check whether the suction inlet is blocked by scrap,or this situation meaning under low electric quantity. It is advised to clean and charge immediately.

    3.Check whether the dust box is full.

    4. The battery may be damaged/old. Contact technical support if you have tried 1&2 without success.

  • Why is the robot getting stuck?

    Check whether edge wheels and side brush are stuck due to foreign bodies, and pick up wires and curtains, as well as frayed carpet edges.

  • Does the robot automatically avoid obstacles?

    1.The robot is constructed of an infrared detector, so it can automatically bypass obstacles. Thus, the robot will not be scratched in case of general collision.

    2.The robot may collide with some objects in dark color, because signal reflection of such objects is weaker. As for furniture with fine feet, the robot may not detect signals. 

  • How often do I need to clean the dust bin?

    The capacity for the dust bin is 0.45L. If will fill up quickly depending on how much debris is on your floor. It can still work when it's full, however, it cannot store more debris, so it must be emptied when full.

  • Does the robot vacuum up long hair sufficiently?

    Yes, however, some long hairs will be picked up by the robot will be tangled in the side brushes and bristle brush. Remove accumulated hair periodically.

  • How do I use “Schedule Mode?”

    Step1: Aim the remote toward the robot and press the “CLEAN” button to wake the robot when it is in sleeping mode. You will hear 1 beep tone.

    Step2: While still aiming the remote toward the robot, set the schedule time on the remote that you want the robot to begin cleaning.

    Step3: When you are done setting the time, press the “PLAN” button on the remote to save your schedule program. You will hear 1 “beep” tone if you have successfully completed the schedule setting program.

    Note: When you are using the remote to schedule a cleaning time, make sure the remote is close to the robot, or you will not be able to successfully use the scheduling feature. After using the schedule setting feature, ensure the robot is always powered on, otherwise the schedule setting will not work.

    If you want to cancel the schedule time, adjust the time to 00:00.

  • Why can the scheduling function set a start time, but cannot set an end time?

    The schedule function can appoint the cleaning time, and the robot will return to the charging dock when cleaning is completed or when the battery is close to running out of power. If it is necessary to end a cleaning cycle in advance, press the “CLEAN” button on the remote controller.

  • How do I switch the robot to perform different modes of cleaning?

    Aim the remote control at the robot and press the mode switch key on the remote controller to switch between Auto/Spot/Edge cleaning modes.

  • The robot keep beeping

    1.Please kindly check whether the wheels or bumper was stuck

    2.If not stuck, but still beeps ,please kindly make a video about the issue and send to our customer service email for our reference.(

  • Why is the robot dropping dust/dirt while cleaning?

    1.Check whether the dust bin is full.

    Check whether HEPA filter is dirty/clogged. If so,suction power is reduced.

    3.The left electricity of new robot is insufficient, and suction power is weak. It is advised to charge the robot fully. 

  • Why has the robot’s cleaning efficiency decreased?

    1.The HEPA filter may be clogged. Remover the HEPA filter, and clean it with warm water, then let it dry completely, then place it back in the filter slot. If the HEPA filter is over 6 months old, it is advised to replace it with a new HEPA filter.

    2.Pick up large items and keep areas to be cleaned open.

    3.Clean the side brushes, bristle brush and sensors regularly.

    4.Empty the dust bin before using, which will allow for better airflow and efficient cleaning.

  • Why is the power running out quickly?

    This could be caused by multiple issues:

    1.  Place the vacuum on the charging dock or turn off the power switch when unused.

         2.The battery may be damaged/old. Contact technical support if you have tried 1&2 without success.

  • Why is the robot doing repeat cleanings?

    Repeated cleaning is normal, and the machine works for about 2 hours. Thus, many places need to be cleaned many times in order to achieve a complete clean.

  • Why does the robot easy to be stuck from the floor to carpet.

    1.Please assure the higher difference between the carpets and the floor no more than 15mm.

    2.The robot cannot work on the carpet with mop. 

  • Why is my robot falling from elevated places (cliffs)?

    1.The carpet cannot exceed the border of the floor, or the robot will still sense carpet underneath it and fall.

    2.Ensure there are no large power appliances around the cliff, or otherwise appliances will hang off the cliff and guide the robot off the cliff. Please add a guardrail on the edge of the cliff if you can’t move said appliances.

  • How do you set the robot into “sleep mode?”

    Point the remote control at the robot and press the “CLEAN” key - the indicator light will flash for 15 seconds, then, the robot will automatically enter into sleep mode. While in sleep mode, it is necessary to press the “CLEAN” key on the robot or remote controller to awake it.

  • Why did the robot fail to enter into sleep mode?

    If the robot is continuously charged when charged fully, it cannot enter into sleep mode.

  • Why does the machine get stuck when transitioning from hard floor to carpet?

    Make sure the height difference between the carpets and the floor are no more than 15mm.

  • Indicator light problems of V7,V7S.

    In the charging process: yellow light shine

    When charging is completed: green light shine for a period

    When select the mode: green light gradually shine and die out

    When the machine fails: red light shine for a period

    Recharging mode: orange light shine for a period

    When the electric quantity is lower: orange light shine

    Edge cleaning status: green light shine for a period

    Spot cleaning status:green light shine for a period

  • How to put the dust bin into the robot?

    1.Take out the mop cloth holder

    2.Put the dust box in the robot

    3.Put away the handle

    4.Cover the surface cover.

  • Does the robot plan a cleaning route?

    This product randomly sets the cleaning route and cannot plan the cleaning route. Fear not, for we plan to introduce these features in subsequent models, so check back periodically!

  • Li-ion battery safety problems

    The battery power is small, and charging will not lead to heats, which is accepted by international experts, and safe and reliable.

  • When should I replace the HEPA filter?

    This depends on the frequency of use and the cleanliness of the filter. The HEPA filter is generally replaced every two-three weeks. If it is not dirty, it can be replaced every six to eight weeks.

  • Why does the robot flick dust/debris around?

    The side brushes, which are designed to pull dust/debris toward the vacuum intake, will sometimes flick dust/debris away. This is normal, and the dust/debris will be cleaned in subsequent passes by the robot.

  • Will the robot automatically plan the cleaning route?

    The robot will perform a random route on its own.

  • Does new robot need to be charged for 12 hours?

    Yes, it does. The robot needs to be charged for 12 hours for the first 3 times in order to fully activate the battery. This will increase the endurance of the battery and ensure a normal battery life.

  • Why does the robot only work for a few minutes after a full charge?

    1.The machine was not effectively charged. Kindly confirm if the power switch is "ON" while charging.

    2.The battery of new machine loses endurance over time. It is necessary to activate the battery when this happens.

    3.Check whether edge wheels, side brush and bristle brush are stuck due to foreign bodies.

  • How to cover the surface?

    1.Press PUSH key by forces. With the increasing of usage frequency, the force needed for pressing keys can be gradually reduced. If small forces are provided for new machines, the cover is hard to be covered after several months.

    2.It is advised to press the lock switch in the cover, and then cover the surface cover.

    3.if you take out the HEPA filter and clean, but do not install well, please take photos and send to the customer service for confirmation. 

  • Can it work in the kitchen?

    The robot can clean the wet spotbut not stay too long in wet place, don’t let the water be into the robot.

  • How do I activate the battery?

    Charge the robot for three minutes, take off the charger, then charge for three minutes again, and then take off the charger for several seconds. Repeat above actions three times. Finally, charge the robot for 12 hours.

  • V7S can not mop.

    Please check if the mop bracket is installed properly.If not .Please install the mop bracket ,and ensure that mop bracket is closed on the bottom.

  • The newest water tank can not pour out water .

    Please check if check valve is blocked . Please clean the check valve in one side with thin material,Which can be fluent.

  • Can add detergent on water tank ?

    Please do not add detergent on water tank, It is better to spray detergent on mop. If you would like to do this, Please wash water tank promptly ,To avoid to block water tank port. 

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